Using Two-Factor Authentication for the Secure Edge Portal

Two-factor authentication is an extra layer of security that ensures that even if your Secure Edge Portal username and password are stolen, your account remains secure. Secure Edge uses Time-based One Time Password (TOTP), which has been adopted as IETF standard RFC 6238.

Secure Edge enables two-factor authentication as "Required" or "Optional" for your company's account based on your Subscription Agreement.

• Required — Specifies that two-factor authentication is mandatory and requires activation setup at user login.
• Optional — Specifies that two-factor authentication is not mandatory. You can go to MyAccount > My Profile page and select Enroll for two-factor authentication to activate it after user login.

When you log into your account after enrolling two-factor authentication, you are required to provide the following information:

• Your username and password
• A security code displayed on your Authenticator mobile app

For more information about enabling this feature, please contact your Account Manager.

Enrolling Two-Factor Authentication for Your Account

1. If Two-Factor Authentication is enabled as Required for your company account, after you log in, an Activate pop-up window opens for you to set up your mobile Authenticator application.
   Complete the steps and then click Verify.
   
2. If Two-Factor Authentication is enabled as Optional for your company account, log in, and on the left menu, select My Account > My Profile.
   On the My Profile page, select Enroll for Two-Factor Authentication.
   
3. An Activate pop-up window opens for you to set up your mobile Authenticator application (see Step 1 above). Complete the steps and then click Verify.

Once the activation is complete, the My Profile page is updated to show the time and date when the activation was completed.

Logging in with Two-Factor Authentication

Once you’ve activated two-factor authentication for your account, follow these steps to log in:

1. The login screen displays an additional field for the security code.
2. Enter your username and password.
3. Enter the six-digit security code displayed in your Authenticator mobile app.

Disabling Two-Factor Authentication for Your Account

If two-factor authentication is Optional and is not required, you can disable two-factor authentication for your account. Once it has been disabled, you need only your username and password to log in. Only you can disable two-factor authentication.

Do the following steps:

1. On the left menu select My Account > My Profile.
   
2. Select Disable to deactivate two-factor authentication.
   

Resetting Two-Factor Authentication for Your Account

If you lose access to your phone, an Admin user can reset two-factor authentication for your account. Once it has been reset, you need only your username and password to log in. Only an Admin user can reset two-factor authentication.

Do the following steps:

1. Log in to the Secure Edge Portal as an Admin user.
2. From the Dashboard, select the Users tile (last tile on the right) to go to your Users page.
   
3. On the Users page, select the user whose two-factor authentication is to be reset, click the vertical menu on the right, and select Reset Two-Factor Authentication.